Privacy Policy
Woo Casino — Australia
● Last Updated: February 2025
● Operator: Dama N.V.
● Australian Privacy Act 1988
🔒 Your Data Is Protected
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This Privacy Policy describes how Woo Casino Australia, operated by Dama N.V. (company registration number 152125, registered address: Abraham de Veerstraat 9, Willemstad, Curaçao), collects, uses, stores, and protects your personal information when you access or use our platform at woo-casinoaustralia.com.
We are committed to safeguarding your privacy in full compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
ℹ️ Scope: This Policy applies to all personal data collected through our website, mobile platform, live chat, email communications, and any other interaction you have with Woo Casino. It does not apply to third-party websites linked from our platform.
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We collect only the data that is necessary to provide our services, comply with our legal obligations, and improve your experience on the platform. Data is collected in three primary ways: directly from you, automatically through your device, and from trusted third-party sources.
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Your personal data is used solely for legitimate purposes directly related to providing and improving our casino services. We process your data under the following legal bases: contractual necessity, legal obligation, legitimate interest, and — where required — your explicit consent.
| Purpose | Legal Basis |
|---|---|
| Account creation, authentication, and management | Contract |
| Processing deposits, withdrawals, and payment reconciliation | Contract |
| KYC identity verification and age checks | Legal Obligation |
| Anti-money laundering (AML) and fraud detection | Legal Obligation |
| Regulatory reporting to AUSTRAC and licensing authorities | Legal Obligation |
| Responsible gambling monitoring and player protection | Legal Obligation |
| Customer support and resolving disputes | Contract |
| Platform security, fraud prevention, and abuse detection | Legitimate Interest |
| Personalising your gaming experience and recommendations | Legitimate Interest |
| Sending promotional emails, bonuses, and offers | Consent |
| Analytics and platform improvement | Legitimate Interest |
📧 Marketing Opt-Out: If you have consented to receiving promotional communications, you may withdraw this consent at any time by clicking “Unsubscribe” in any marketing email, or by updating your preferences in My Account → Notifications.
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Woo Casino does not sell, rent, or trade your personal data. We share data only with trusted partners who are contractually bound to handle it securely and solely for the purposes described below.
⚠️ Cross-Border Transfers: Some third-party partners may be located outside Australia. Where data is transferred internationally, we ensure adequate safeguards are in place, including standard contractual clauses and equivalent data protection standards.
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Woo Casino uses cookies, web beacons, and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and deliver relevant content. By using our site, you consent to the use of cookies in accordance with this Policy.
⚙️ Cookie Control: You can manage your cookie preferences at any time via your browser settings or our on-site cookie consent tool. Note that disabling certain cookies may affect the functionality of the Woo Casino platform.
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We implement industry-leading technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes:
⚠️ Data Breach Protocol: In the event of a data breach affecting your personal information, Woo Casino will notify affected players and relevant authorities within 72 hours of becoming aware, in accordance with applicable breach notification obligations.
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We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention schedule applies:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & registration data | 5 years post-closure | AML/regulatory compliance |
| KYC documents | 5 years post-closure | Legal obligation (AUSTRAC) |
| Financial transaction records | 7 years | AML / taxation requirements |
| Gaming activity logs | 3 years post-closure | Dispute resolution & audits |
| Support & complaint records | 3 years | Legal claims & audit trail |
| Marketing consent records | Until withdrawn + 1 year | Consent audit compliance |
| Analytics & session cookies | Up to 24 months | Platform improvement |
After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
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Under the Australian Privacy Act 1988 and applicable data protection laws, you have the following rights regarding your personal data. We will respond to all verified requests within 30 days.
📬 How to Exercise Your Rights: Submit a request by emailing [email protected] with the subject line “Privacy Request — [Your Username]”. We will verify your identity before processing any request. Responses are provided within 30 days.
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Woo Casino services are strictly intended for adults aged 18 years and over. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is conducted as part of our KYC process for all registered players.
If we become aware that a minor has provided personal data or registered an account, we will immediately suspend the account, delete all associated personal data, and refund any funds deposited to the original payment method.
👨👩👧 Parent or Guardian Notice: If you believe a minor in your care has accessed Woo Casino or provided personal information, please contact us immediately at [email protected] and we will take swift action.
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Our platform may contain links to third-party websites, including payment gateways, game providers, and responsible gambling resources. These links are provided for your convenience. This Privacy Policy does not apply to third-party websites, and we have no control over their privacy practices.
We recommend reviewing the privacy policy of any third-party site before submitting personal information. Woo Casino accepts no liability for the data practices of external websites or services, even where linked from our platform.
🔗 Social Media: Where social media features (e.g. Facebook, Instagram) are integrated into our platform, your interaction with those features is governed by the respective platform’s own privacy policy. We do not control data shared with those platforms.
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Woo Casino reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes, we will notify you via:
Continued use of Woo Casino after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
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If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our dedicated Data Protection team.
🏛️ Regulatory Complaints: If you are dissatisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or the Curaçao Gaming Control Board.
🇦🇺 Australia
🔒 256-bit SSL
APP 1988 Compliant
Dama N.V.
Woo Casino is operated by Dama N.V. and processes personal data in accordance with the Australian Privacy Act 1988.
Privacy enquiries: [email protected] |
Regulatory complaints: oaic.gov.au
· Policy last updated February 2025.
